Fran Milsom

The Air Agents - Co-founder

Fran Milsom

ENGAGE AND SAS EU SPEAKER

Fran was born into the vacation rental and tourism space, with his family owning a string of beach houses and a 5* hotel in Southern Brazil. That experience and exposure to tourism fed through his life within London, having studied languages and international business at University. After University, he launched his first travel venture which was a successful summer snowboarding camp in the Alps. After a year and the realisation that it would never be more than a lifestyle business, he decided to enter a career within the PR and marketing space.  

Following six years in PR and publishing, Fran started Air Agents with co-founder, Mark Hudson in October 2015 after travelling around South America and realising a lack of consistency with all of the vacation rentals he was staying in through Airbnb. Whilst loving the Airbnb ethos and experience, there was clearly a need for management companies to increase standards, provide consistency to consumers and further create amazing experiences for guests. He piloted the business with one property in Islington, and after welcoming some TV producers from LA, stocking the fridge with Prosecco and spending 2 – 3 hours drinking it with them when they insisted he should stay, he knew he’d found his true calling.  

At Air Agents, Fran heads up all things guest related and prides himself on generating 82% 5* reviews for all guest stays in 2017 (over thousands of bookings). He believes strongly in experience led travel and is incredibly passionate about creating unforgettable trips for consumers. His other passion is London and he has unquestionable knowledge of the best cafés, restaurants and bars which is used to give guests a truly local experience.

Fran and Air Agents are founding members of the STAA (Short Term Accommodation Association), where they are working hard to create more transparency and to try and help regulate this very new industry. 

Fran loves all things sport, travel and food related. When not working, he’s often found at the Emirates, Twickenham or Wimbledon tennis – he even had a brief appearance in the film Wimbledon. 

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"This is a wonderful conference. Coming from the US, it gives us exposure to operators and potential partners here in Europe that we wouldn’t normally have access to. We’re looking for some likeminded partners and there are some really great ones here at the conference."

Ken Brown, VP global solutions, Furnished Quarters

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